|
Policies
____________________________________________________________
Credits
Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.
Shipping
Shipping rates is for 48 USA states only. Alaska, Hawaii and other countries please contact us for price.
Privacy Policy
This Privacy Policy will explain the following regarding use of our site:
What information does Pens4all.com collect from you?
In order to better provide you with numerous products and services, Pens4all.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
Personally Identifiable Information:
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, register for a Gift List, enter contests or sweepstakes, apply for credit, fill out surveys, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Pens4all.com can fill your orders and better provide you with personalized services. If you visit one of the stores in our Partner Center, they will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies. In many cases, you can find a link to their privacy policies on the page offering the Partners' services.
Non-Personally Identifiable Information:
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide Pens4all.com's visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.
Limited demographic data is also collected at our site from our third party advertising server, who provides us with the zip code and area code associated with a visitor's server, along with pages viewed on our site. We review the actions of the Pens4all.com visitors on an aggregate basis to determine customers' preferences. Pens4all.com also does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from contests, drawings or surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services. We receive summary, but not individual, reports from our third party ad server, which tells us how many ads were presented and clicked upon.
We gather information in the following ways:
Ordering
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials if requested. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.
Cookies
We use cookies in the operation of our site. For more information on how they work please
Who is collecting your information?
Website Analysis Agent: We may use an outside service to collect Non-Personally Identifiable Information on an aggregated basis so that we can improve the marketing and layout of our site. They may use cookies to perform their service. For more info, please see the section "Use of Cookies" below.
Marketing Partners, Co-branded Services, Framing/Windows on Third-Party Sites: We run promotions for merchants where you may visit the merchants' sites. In some of those promotions, a window or frame containing the merchant's site may appear. Any time you are in a window, you should assume that your personal information is being collected, used and disclosed in accordance with that merchant's policies. This Privacy Policy does not apply to information that you supply to those merchants. Any information that you share with them will be used and disclosed in accordance with that merchant's privacy policy. However, once you click on a return link to our site, you can expect that further information that you disclose will be treated in accordance with this Policy.
On occasion, unaffiliated third parties will "frame" Pens4all.com's site in an effort to collect customer information. To ensure your privacy, make sure that your order originates fom Pens4all.com's site. Pens4all.com is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.
Links and Banner Ads to Third-Party Sites: Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies or ad servers, which place advertising on our site may collect information about you through the use of cookies when you view or click on their advertising. We cannot control this collection of information. You should contact advertisers directly if you have any questions about their use of the information that they collect.
With whom do we share your information?
Fulfillment: The information collected by Pens4all.com is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties onlyto charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from Pens4all.com (if Requested). For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others . We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of Pens4all.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
Compliance with Service of Process or Law Enforcement: Occasionally Pens4all.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Pens4all.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
What are your choices regarding collection, use, and distribution of your information?
Email: If requested we may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Pens4all.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to optout@Pens4all.com . After doing so, Pens4all.com users will not receive future communications or mailings unless they open a new account or enter a contest.
You may also set your browser so that it will not accept "cookies;" however, you will be unable to shop on our site if you do so.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
A special note about children's privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at privacy@Pens4all.com so that we may delete the minor's information.
Pens4all.com use of "cookies" and "action tags"
Pens4all.com Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to Pens4all.com. Our cookies store randomly assigned user identification numbers, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.
Website Analysis Agent Cookies: We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages you view on our site, along with other Non-Personally Identifiable Information.
Ad Server Action Tags and other Data Collection Methods: An action tag is a method used to track responses or actions. Action tags are images embedded in a website page that are used to transparently collect information. Our ad server may use action tags to count the number of times that visitors - as a group - click on a particular banner ad or visit the pages of our site. Without collecting any personally identifiable information, they use that data to tell us (and other advertisers) which ads are the most effective on particular sites. Our ad server may use an action tag on our checkout page, and other pages, to keep anonymous track of the number of times that clicking on a banner ad results in a purchase. They also collect the amount of the purchase, stock keeping unit number, quantity and the category of product purchased. No Personally Identifiable or individual customers' specific product information is collected.
You should carefully review privacy policies of any third party sites accessible from Pens4all.com
Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. Pens4all.com is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites linked to Pens4all.com are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.
On behalf of various sponsors, Pens4all.com provides sponsored links to third-party web sites. If you click on a sponsored link or banner ad, a "window" or "frame" containing a third-party's web site may appear in the foreground with the Pens4all.com web site in the background. Unless you are on Pens4all.com's web site, any time that you have moved to a window, you should assume that your personal information is being collected, used and disclosed in accordance with the windowed site's privacy policy (if any). If you are unsure as to whose privacy policy applies, please contact us by eMail at privacy@Pens4all.com , or by sending a letter to the address below.
Contacting Pens4all.com about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Pens4all.com by sending a letter to:
Attn: Privacy Compliance Officer
Pens4ll
563 Flushing Ave Suite#1-H
Brooklyn, NY 11206
Privacy Policy Changes
This Privacy Policy was last changed on August 22, 2005. If Pens4all.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.
Terms & Conditions
Terms & Conditions
The use of this site, e-Mail, Phone, Fax, mail-In orders are governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order of any sort mentioned above indicates your acceptance of these terms and conditions. Your submittal of any sort mentioned above of any purchase order to Pens4all.com indicates acceptance of these terms and conditions. These terms and conditions shall supercede supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Pens4all.com Pens4all.com reserves the right to make changes to this site and these terms and conditions at any time.
Copyright and Trademark Notice
This site is owned and operated by Pens4all Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Pens4all.com , Copyright © 2004-2005, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Pens4all.com or their respective content providers. All software used on the site is the sole property of Pens4all.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Pens4all.com ’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Pens4all All other trademarks or service marks are property of their respective owners. The use of any Pens4all.com trademark or service mark without Pens4all.com ’s written consent is strictly prohibited.
Disclaimer and Limitation of Liability as to Products Sold
All of Pens4all.com ’s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Pens4all.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Pens4all.com sites. Except as expressly stated herein, Pens4all.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Pens4all.com arising from any product sold on the Pens4all.com sites shall be the price of the product ordered. In no event shall Pens4all.com , its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Disclaimer and Limitation of Liability as to the Pens4all.com Web Sites
The Pens4all.com web sites and the materials therein are provided “as is”. Pens4all.com makes no representations or warranties, either express or implied, of any kind with respect to the Pens4all.com sites, their operations, contents, information or materials. Pens4all.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Pens4all.com , its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Pens4all.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Pricing & Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Pens4all.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Pens4all.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Pens4all.com shall immediately issue a credit to your credit card account in the amount of the charge.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Pens4all.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Pens4all.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders may require to obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Pens4all.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Pens4all.com.
Sales Taxes
Pens4all.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses in New York. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
Service and Support
All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. Pens4all.com will provide on-line technical notes on most hardware & software products as well as links to the technical support departments of the manufacturers.
Governing Law
You agree that any legal action brought against Pens4all.com shall be governed by the laws of the State of New York without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Pens4all.com sites shall be an appropriate federal or state court located in Kings County New York.
Miscellaneous
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This agreement constitutes the entire agreement between the parties relating to the subject matter herein and cannot be modified except in a written agreement signed by both parties. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof. |